Module 2 · Jobsite Communication, Teamwork & Conflict
Worksheet 2.1 — Listen → Clarify → Confirm
Now practice on your own ambiguous instruction.
Name: ______________________________
Date: ______________________
Three Steps Before You Start Working
- Listen — Capture assignment, expected result, sequence, deadline.
- Clarify — Ask one sharp question about anything unclear.
- Confirm — Repeat it back, agree, and report when done.
Scenario: “Finish Up the West Side”
- Listen: Unclear what “finish” or “west side” means
- Clarify: “Does that include the trim work too?”
- Confirm: “So west wall, trim included, done by 3pm.”